Your cache is where your web browser saves tiny files onto your computer when you visit a website. This means the next time you view that website, it will load faster. However, sometimes a browser will load old content that was cached (saved) rather than the new files you want to view.
Clearing your cache improves your browser’s functionality and allows websites to display content from the ground up. If you contact us for support, we may recommend doing this as a solution.
This guide links to instructions for clearing your cache in recent versions of our supported browsers.
Chrome
For help clearing your cache in Chrome, refer to their documentation:
Firefox
For help clearing your cache in Firefox, refer to their documentation:
- Computer (Windows and Mac)
Microsoft Edge
For help clearing your cache in Microsoft Edge, refer to their documentation:
- Computer (Windows)
Opera
For help clearing your cache in Opera, refer to their documentation:
Safari
For help clearing your cache in Safari, refer to their documentation:
Hard Refresh
As an alternative to clearing the cache for your browser, you can use keyboard shortcuts to do a hard refresh i.e. clear the cache for a single page. To do a hard refresh:
- Chrome and Firefox – For Mac users, press ⌘ + Shift + R. For Windows users, press Ctrl + F5.
- Microsoft Edge – Press Ctrl + F5. If that does not work, try Shift + F5.
- Opera – Press Ctrl + F5.
- Safari – Press Option + ⌘ + E to clear the page’s cache. Then click the refresh button in the browser’s address bar or press ⌘ + R to refresh the page.