This guide outlines fixes for common browser issues that may affect your website.
If you are having trouble viewing your website, the issue might be related to your browser. When you contact us for help, we might ask you to do some troubleshooting to help us identify the cause of the problem.
Before you contact us, it is helpful if you have already taken these steps:
- Ensure you’re using a supported browser and it is the latest version for your operating system.
- Open your website in a different browser. If you do not have the same problem, the issue is likely isolated to the first browser.
- Clear your cache.
- Confirm that cookies and Javascript are enabled in your browser.
- Disable browser extensions that might be interfering with your website.
- Reset your browser zoom settings to ensure you are not zoomed in or out. Use Ctrl + 0 (PC) or ⌘ + 0 (Mac).
- Restart your router, modem, or gateway to clear its cache. Refer to your provider’s instructions for how to do this.
- If you have other devices or connections available, such as another computer or wireless network, try opening your website with them. If you do not have the same problem, the issue may be related to the first device or connection.
If you have tried all of the steps above, and you are still having trouble, contact us here. Let us know which steps you have tried so we can continue to troubleshoot. We might ask you for a screenshot of the issue so we can see what you are seeing.