Frequently Asked Questions

Do I need to know HTML, CSS, and JavaScript?

To make the template your own, you need to know the fundamentals of HTML and CSS. It is important to understand the differences between the two languages, the syntax of each language, and some common terminology to effectively use the template.

There are numerous resources on the internet that will assist you if you need help with HTML, CSS, Javascript, etc. 100% of your questions can be found via a Google search as someone has already asked the same question prior to you.

Nevertheless, there are some specific online sources that will provide plenty of assistance. Here is a small list:

Can I install the template on WordPress?

The template cannot be installed on WordPress, Squarespace, Wix, Shopify, Blogger, Joomla, Drupal, Ghost, or any other CMS. It is primarily designed for use on the web as a standard website.

Why am I receiving a missing CSS error?

If you are getting this error, it is because you purchased the template and tried to install it as a WordPress theme. Only WordPress files can be installed and managed through the WordPress admin panel. The template cannot be installed on WordPress.

Are stock images included?

While we use stock images in our demos, the downloadable versions will only include placeholder images. There are many ways to find images online. While you may be tempted to download them from a search engine, this can result in inferior quality images and copyright infringement.

We have curated a massive list of free stock photo sites that you can download and use for your personal and commercial projects. We have also included information on licensing and attribution where available.

Will I receive future updates?

We provide maintenance for our templates through updates when necessary. While we attempt to provide fixes for serious issues, there may be cases where it is impractical or impossible to generate a fix due to compatibility issues or the potential for introduction of unwanted side effects. Any updates will be delivered to you or made available to you for download via this website or an external marketplace. You are solely responsible for downloading, copying, and installing the updates.

Please note that we do not guarantee any updates for our free templates.

What kind of support do you provide?

To help you find answers on your own, we provide access to a library of information about the template in our Knowledge Base. It covers the installation of the template and provides solutions to common problems. We encourage you to refer to it if you are experiencing any difficulties before contacting us. We will not respond to any support inquiries left in the comment sections of an external marketplace or social media.

Please note that we do not provide support for our free templates.

Can I use the template for multiple websites?

This depends on the license you have. For the Personal and Commercial Licenses, the template is limited to a single end product. If you wish to use the template for multiple websites, you need to purchase the Enterprise License. For more details on licenses and what you can and cannot do with the template, please refer to our Licenses page.

Do I own the rights to the modified template?

We retain ownership of the template itself, or any portion thereof, which remain in any modification, and reserve all rights not expressly granted to you. You own all rights only in the modification itself.

What should I use to work with the template?

There are a number of code editors available to edit your code. If you use a PC, Notepad is available with your operating system, and for Mac users, TextEdit comes pre-installed. However, if you wish to do some serious changes to your code, a proper code editor will help tremendously.

Here is a list of open source code editors you can download to edit your code:

Code Editor Platform
Notepad ++ Windows
TextMate Mac OS X
TextWrangler Mac OS X
Gedit Linux
Brackets Windows, Mac OS X, Unix
Emacs Windows, Mac OS X, Linux
Vim Windows, Mac OS X, Linux
Visual Studio Code Windows, Mac OS X, Linux

There are also many paid options with a wider set of features that offer greater performance. We recommend Sublime Text for its comprehensive features and flexibility.

Which browsers are supported?

Our templates have been tested in the most recent stable versions of:

What is your refund policy?

We do not issue refunds after the purchase is made. Please refer to our Refund Policy for more information.

Why is my contact form not working?

We do not provide the backend scripts to make the contact form send you email or subscribe people to your email list, except for Genesis, Sub-Zero, Phantom, Hydro, and Dynamic.

If you have purchased Genesis, Sub-Zero, Phantom, Hydro, or Dynamic and your contact form is not working after configuring it, try the following:

  • Review the file permissions for both the contact.php and class.phpmailer.php files within your server’s file manager. Both files should have permissions set to 0644.
  • Check with your hosting company’s help documentation if you need instructions on how to do this.